Privacy Policy

Our Commitment to Your Privacy

At CW Sports Travel, we take your privacy seriously.
We are committed to handling your personal data securely, transparently, and in full compliance with applicable data protection laws.

This policy explains:

• What data we collect
• How we collect it
• Why we use it
• Who we share it with
• Your rights regarding your data

1. Who Controls Your Data

CW Sports Travel is the data controller responsible for your personal data.

This means we:

• Decide how and why your data is used
• Ensure it is processed lawfully
• Keep it secure

2. What Information We Collect

We only collect data necessary to provide our services. The type of data depends on your interaction with us.

Personal Details

• Name, title, gender
• Email address, phone number
• Postal address
• Date of birth
• Emergency contact details
• Travel preferences and reasons
• Loyalty memberships
• Clothing sizes (if relevant)
• Qualifications (where required)

Payment Information

• Bank details
• Payment card details
• Transaction history

Identification Data

• Passport or ID details
• Passport number, country of issue, expiry date

Booking Information

• Travel routes and destinations
• Accommodation and services booked
• Seat, meal, and baggage preferences
• Special assistance requirements

Interaction Data

• Enquiries, feedback, complaints
• Account details and login information
• Marketing preferences
• Survey responses

Technical Data

• IP address
• Browser data
• Website usage and cookies

Employment Data

• CV, work history, education (if applying for jobs)

Special Category Data

In some cases, we may collect:

• Health information (medical conditions, dietary needs)
• Religious indicators (e.g. meal preferences)

We only collect this:

• When necessary
• With your explicit consent

3. Children’s Data

We may collect data for individuals under 18:

• Via schools or organisations (with consent)
• Directly from parents/guardians

Children have the same data rights as adults.

4. How We Collect Your Data

Direct Interactions

You provide data when you:

• Make a booking
• Request information or brochures
• Contact us (phone, email, social media)
• Participate in promotions or surveys
• Create an account
• Apply for jobs

Automated Technologies

We collect data via:

• Cookies
• Server logs
• Tracking technologies

Third Parties

We may receive data from:

• Travel partners (airlines, hotels)
• Analytics providers
• Authorities or regulators
• Travel agents and affiliates

5. Cookies & Tracking

We use cookies to:

• Improve website functionality
• Personalise user experience
• Analyse performance

You can disable cookies in your browser settings, but some features may not function properly.

6. How We Use Your Data

We only process your data when legally permitted.

Legal Bases for Processing

• Contractual necessity
• Legal obligations
• Legitimate business interests
• Your consent (mainly for marketing)

Key Uses of Your Data

Booking & Service Delivery

• Managing bookings
• Arranging travel services
• Providing tickets and documentation

Customer Communication

• Booking confirmations
• Updates and itinerary changes
• Customer support

Customer Support

• Assisting incomplete bookings
• Handling enquiries and complaints

Marketing & Personalisation

• Sending offers and updates
• Tailoring experiences and communications

Business Operations

• Fraud prevention
• Security and system monitoring
• Website optimisation

Recruitment

• Processing job applications

Legal Compliance

• Meeting legal and regulatory obligations

7. Marketing Communications

When We Contact You

We may send marketing if:

• You have opted in
• You have previously booked or requested services

Opt-Out

You can unsubscribe:

• Via email link
• By contacting us directly

Third-Party Marketing

• Only shared with consent
• Third parties cannot use your data independently

8. Who We Share Your Data With

We may share your data with:

Service Providers

• Airlines, hotels, transport providers
• Tour operators and excursion providers
• Insurance providers

Business Support Partners

• IT providers
• Marketing agencies
• Payment processors

Authorities

• Border control and immigration
• Government agencies

Professional Advisors

• Legal, financial, regulatory bodies

Business Transfers

• In case of merger, sale, or restructuring

All third parties must:

• Follow data protection laws
• Use data only as instructed

9. International Data Transfers

Your data may be processed outside your country.

We ensure protection via:

• Approved legal frameworks
• Standard contractual clauses

10. Your Data Rights

You have the right to:

• Access your data
• Correct inaccuracies
• Request deletion
• Restrict processing
• Transfer your data
• Withdraw consent
• Opt out of marketing

Requests may require identity verification.

11. Data Security

We implement:

• Technical safeguards
• Organisational controls
• Restricted access (“need-to-know” basis)

We also:

• Monitor systems regularly
• Respond to data breaches where required

12. Data Retention

We retain data only as long as necessary.

• Standard retention: 6 years (legal/tax purposes)
• Anonymised data may be kept longer for research

13. Contact Details

For any privacy-related queries:

CW Sports Travel
📧 info@cwsportstours.com

If unresolved, you may contact your local data protection authority.

14. Updates to This Policy

• Last updated: June 2024
• We review this policy regularly

You must keep your personal data accurate and up to date.

15. Cookie Policy

We use cookies to:

• Personalise content
• Provide social media features
• Analyse website traffic

We may share data with:

• Advertising partners
• Analytics providers